Delivery and Returns
We only deliver machinery to United Kingdom mainland addresses.
Shipping and Handling are included for products over £60 inc VAT going to addresses in mainland England, Wales and Scotland, excluding postcodes shown below - unless otherwise stated in the product description. Orders under £60 inc VAT are subject to a fixed charge of £5.00 per order. Goods should be inspected before they are signed for. Goods should be REFUSED if they are obviously seriously damaged in transit. You must notify us via email with 24 hours if your goods are subsequently found to be damaged. Most of our products are delivered on a Next Working Day Service, stock levels permitting, however some deliveries can take up to 7 working days.
The following postcodes are excluded from this offer and will incur additional delivery charges (this is a guide only, often the surcharge is less than this and we can quote you if you call us before ordering. Parts that can be sent via Royal Mail will not be subject to any additional postage for UK Mainland):
* Highlands and Islands of Scotland - postcodes AB31-38, AB41-42, AB43-45, HS, IV, KA27-28, KW, PA20-403, PH15-44, PH60 ZE. Supplemental Carriage & Packing Charge - £20.00 for first 20kg, then 54p per kg there after. Larger items may be subject to a Pallet surcharge - These are stated as an estimation and may well be much less for smaller items - please enquire before ordering.
* Northern Ireland - postcode BT . Supplemental Carriage & Packing Charge - £20.00 for first 20kg, then 54p per kg there after. Larger items may be subject to a Pallet surcharge - These are stated as an estimation and may well be much less for smaller items - please enquire before ordering.
* Isle of Man - postcode IM . Supplemental Carriage & Packing Charge - £20.00 for first 20kg, then 54p per kg there after. Larger items may be subject to a Pallet surcharge - These are stated as an estimation and may well be much less for smaller items - please enquire before ordering.
* Isle of Wight - all postcodes - Supplemental Carriage & Packing Charge - £20.00 for first 20kg, then 54p per kg there after. Larger items may be subject to a Pallet surcharge - These are stated as an estimation and may well be much less for smaller items - please enquire before ordering.
Please note all telephone orders are subject to a £5.00 administration charge.
Additional delivery charges will be added after consultation with the customer at time of processing, and will not appear on your invoice unless a reprint is requested. Charges stated are a maximum and may be lower for smaller lighter items.
For safety in transit, petrol engines will be supplied "dry".
Instructions about filling the engine with oil must be followed. It is the customers responsibility to ensure that the engine is filled with the correct grade and quantity of engine oil, an adequate quantity of which will be supplied free of charge. Please refer to the manufacturers operating instructions.
All prices on our site are in pounds sterling and are inclusive of European Union sales tax (VAT) at the prevailing rate.
Customers ordering outside of UK & EU will not be charged VAT.
Your rights to return goods are protected under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which can be found at http://www.legislation.gov.uk/uksi/2013/3134/contents/made
In accordance with Consumer Contracts Regulations 2013, any product may be returned within 14 days of receiving the goods. The cost of carriage both ways will be deducted from any refund issued.
If an item needs to be returned please contact us first quoting your invoice number as this allows us to trace your order. To enable us to deal with any returns efficiently, clearly label all items with your name, address and invoice number.
Upon delivery and before use, please fully inspect the item as if you were buying in our shop to check it’s to your satisfaction and fit for purpose. If you do notice a fault or defect please contact us immediately. Failure to do this could affect your warranty or return.
Please do not use or damage the items while inspecting them or try them out in an environment that might make them dirty (e.g. in the garden).
Also do not put oil or fuel in the machine unless you intend to keep it.
Any unwanted item unless faulty, must be returned in a re-saleable condition complete with all original packaging and labels, undamaged and unused.
Before any refund we will examine all returned products. If a product has been misused in any way or not maintained to the manufacturer’s specifications, we reserve the right to refuse a refund and recover our costs.
When returning any petrol powered product all oil and petrol MUST be drained from the engine before you release the goods to a carrier.
Tyson Mowers does not disclose buyers' information to third parties.
Information is collected through the ordering process and email enquiries, in accordance with the Data Protection Act 1998.
All information held is accessible and used only by Tyson Mowers to necessitate order processing and delivery of goods. From time to time Tyson Mowers may send, via email, news of offers and new products that are available from us. If you do not wish to receive such email, please opt out by sending an email to our sales staff at email@example.com
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes
You can now recycle your old electrical goods with us.
If you’re buying a new electrical item, we will recycle your old one for free.
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take‐back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electrical goods on a like‐for‐like basis.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items when purchasing a new item from us.
Tyson Mowers offer our customers free take-back of their WEEE on a like-for-like basis when you buy a new Electrical or Electronic product from us. Under the WEEE regulations.
For example, if a customer bought a new electric hedge trimmer from us we would accept their old electric hedge trimmer and dispose of it safely to meet the regulations required.
Customers must return their WEEE item to us within 28 days of purchasing their new item.
If you wish to return your WEEE item, please contact us on 01522 793575 or email firstname.lastname@example.org for details of the return address for WEEE goods.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed‐out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
Find more information on WEEE recycling, and locate your recycling centre at, www.recyclenow.com